Lite TalkLiteTalk
Latest Insights

LiteTalk Blog

Tips and insights for automating ecommerce support.

AI Customer Support Pricing Models Explained: How to Choose the Right One

AI Customer Support Pricing Models Explained: How to Choose the Right One

Complete guide to AI customer support pricing models for e-commerce. Understand per-conversation, per-ticket-resolved, flat monthly, and usage-based pricing—with TCO calculations and decision framework.

Read article
How to Evaluate AI Customer Support Tools for E-commerce

How to Evaluate AI Customer Support Tools for E-commerce

Complete evaluation framework for choosing AI customer support tools. Covers the 8 criteria that matter, step-by-step evaluation process, testing methodology, common mistakes, and decision framework.

Read article
When AI Customer Support Fails (and How to Avoid It)

When AI Customer Support Fails (and How to Avoid It)

Learn about the 5 most common AI customer support failures and how to prevent them. Covers hallucinations, integration gaps, conversation loops, tone-deaf responses, and escalation failures with proven prevention strategies.

Read article
Switching from Live Chat to AI Customer Support: What to Expect

Switching from Live Chat to AI Customer Support: What to Expect

Complete transition guide for switching from live chat to AI customer support. Learn the week-by-week timeline, team impact, customer communication strategies, common challenges, and real examples from stores that made the switch.

Read article
Signs Your E-commerce Store Is Ready for AI Customer Support

Signs Your E-commerce Store Is Ready for AI Customer Support

Learn the 12 clear signs your e-commerce store is ready for AI customer support—from volume thresholds to process maturity. Includes readiness assessment scorecard and decision framework.

Read article
AI Customer Support ROI for E-commerce Brands

AI Customer Support ROI for E-commerce Brands

Calculate real AI customer support ROI with complete frameworks, cost analysis, and revenue impact. E-commerce stores typically achieve 300-1,200% ROI within 12 months.

Read article
Best AI Chatbots for WooCommerce Customer Support

Best AI Chatbots for WooCommerce Customer Support

Compare AI chatbot solutions specifically for WooCommerce stores. Learn about WooCommerce integration depth, features that matter for e-commerce, pricing models, and how to choose the right solution for your store size and needs.

Read article
24/7 Customer Support for E-commerce Using AI

24/7 Customer Support for E-commerce Using AI

Learn how AI enables genuine 24/7 customer support for online stores without tripling your headcount. Cost comparisons, implementation strategies, and real-world examples of round-the-clock support.

Read article
AI Customer Support Examples from Real E-commerce Scenarios

AI Customer Support Examples from Real E-commerce Scenarios

See exactly how AI customer support handles real customer interactions—from order tracking to returns. Real scenarios, actual conversations, and what happens behind the scenes.

Read article
Blog | LiteTalk | LiteTalk